Being A Wholesale Customer
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OUR GUARANTEE
We use extreme care to keep our stock true to name and to ship only items that are healthy and living. On proper proof, we will replace all stock that may prove otherwise, or refund the amount paid. We will not be responsible for plants that die because of mistreatment, lack of water, over-watering, poor soil, or any other conditions beyond our control. Additionally, we will not be liable for any amount greater than the original purchase price of the plant material. We also cannot be held responsible for mistreatment of plants by any commercial shipping companies. We have no control over their treatment of the plants. NO CLAIMS WILL BE CONSIDERED UNLESS MADE IN WRITING WITHIN TEN DAYS FROM RECEIPT OF SHIPMENT.
SHIPPING & PACKING:
Most orders are shipped UPS; however, we do make regular delivery runs in our trucks to many points. On larger orders (200 lbs. or more), a savings of 25-45% can be given by using UPS Hundredweight Service, FedEx Freight, or UPS Freight, whichever has the quickest delivery time and is most cost effective. Pick-up orders are welcome, but we ask that you call ahead so that your order will be ready when you arrive. Reluctantly, we must charge a $2.00 per box packing fee. This price is subject to change without notice if our suppliers change their prices. We must also charge a fee of $11.00 for each address correction made by UPS for incorrect shipping addresses or zip codes given to us. Please, make sure you give us the correct shipping information.
DROP CHARGES:
On deliveries made in our trucks within 100 miles of Athens, GA, we must charge a minimum of $40.00 per drop. PLEASE make certain that someone will be available to unload. If there is no one to unload, an additional service charge will be added to your invoice. For deliveries of more than 100 miles from Athens, delivery charges will be calculated according to distance.
OTHER CHARGES:
Upon request, we can furnish descriptive plant tags for identification purposes for each pot. We can also provide color picture tags for most of our perennials and a few of our groundcovers. These are a great marketing tool for garden centers or other retail organizations. Please ask for these tags when you place your order.
TERMS:
We welcome orders by mail, email, telephone or fax. All orders are shipped C.O.D. unless pre-paid by cash, check, money order, Visa, MasterCard, Discover or American Express until credit has been established. (See below) Accounts over 30 days old shall become PAST DUE, and will be charged a service charge of 2% per month. Accounts 60 days past due will be placed on C.O.D. terms until balance is paid. Accounts 90 days and older will be considered for collections. We add a $20.00 handling charge for returned checks. All delinquent monies, plus interest, bounced check charges, collection costs, and/or all will be the responsibility of the customer.
ARE WELCOME
CREDIT:
After you have paid for your first three orders according to our terms, if you wish to establish credit, please call and request a credit application, or print one from this copy and fax or mail it to us. All applications will be processed within seven days. We require a minimum of four references. Credit will be issued once we have received three favorable reports from these references. We will notify you when you credit has been approved. If you are a business in the state of Georgia, and you are tax exempt, please download this Sales Tax Exemption Certificate, fill it out and return it to us (along a copy of your Certificate of Registration) by mail or fax. These forms also need to be completed by any business in Georgia which is tax exempt, but who have not established credit terms. Without this documentation, we will have to charge you tax on each purchase.
BOOKED ORDERS:
We will gladly book orders for future delivery, but ask that you take delivery of your order within 30 days after the scheduled date. We allow this grace period because we understand that deadlines sometimes change. A deposit may be required for holding some plant material that is in high demand or that is contract grown.
ORDERING:
Please order in full flat quantities. This greatly improves and simplifies the packing process and also helps to insure that plants arrive in good condition. Orders placed with broken flat quantities will be filled with the number of the next full flat quantity.
RETURNED GOODS:
On occasion, it is necessary for a customer to return plants for some reason. We reserve the right to charge a restocking fee. If you have items that need to be returned, please contact us as soon as possible. The plants returned MUST be in good, salable condition. Upon return, we will inspect the plant material and will issue a credit to your account or refund. Those that cannot be sold will not warrant a credit or refund. A restocking fee will be charged for items that can be resold. The basic restocking fee is 10% of the cost of the plants returned. For plants that are not returned promptly, the rate may be higher.
WHAT TO DO WITH YOUR PLANTS ON ARRIVAL:
When your shipment arrives, if the boxes are damaged, please check the plants before you sign for their release. If there is damage to the plant material, please make record of it with the delivery service before signing the release. If necessary, contact us for advice on whether or not to reject the shipment.
Once you have accepted delivery, check to see if the plant material needs watering. Place them in an environment conducive to the needs of the particular plant and/or weather conditions until they are planted or placed into inventory.
QUANTITY DISCOUNTS:
Quantity discounts are offered on most items. (For gallon material discounts, please call.) The amount of the discount depends upon quantity ordered, plant type, production costs, availability, etc. A few items are excluded, and varieties cannot be mixed in order to obtain discounts.
- 1,000 of one Variety = 1%
- 2,000 of one Variety = 2%
- 3,000 of one Variety = 3%
- 4,000 of one Variety = 4%
- 5,000 of one Variety = 5%
- 6,000 of one Variety = 6%
- 7,000 of one Variety = 7%
- 8,000 of one Variety = 8%
- 9,000 of one Variety = 9%
- 10,000 of one Variety = 10%
Discounts for orders over 10,000 are negotiable.